Returns & Exchanges
At 360 Fitness Superstore, we want you to be fully satisfied with your equipment. If your purchase doesn't help you reach your goals, you can return most items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our customer support team via email or phone with your order number and the reason for the return to receive a Return Authorization (RA) number.
Package Your Equipment
Ensure the item is in its original packaging with all manuals, parts, and accessories included to avoid restocking fees.
Ship It Back
Affix the provided return label to the box and drop it off at an authorized carrier location or schedule a freight pickup for heavy cardio machinery.
Receive Your Refund
Once our technicians inspect the returned unit, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing