Frequently Asked Questions
Everything you need to know about your fitness journey with us.
What are your shipping rates for heavy gym equipment?
We offer tiered shipping rates based on weight. Standard ground shipping is free for orders over $999, while specialized freight delivery for large items like treadmills and power racks includes curbside drop-off.
Do you provide professional assembly services?
Yes, we offer professional 'White Glove' assembly services in select locations. Our technicians will deliver, set up, and test your equipment to ensure it is ready for immediate use.
What is your return policy for fitness accessories?
You can return unused fitness accessories in their original packaging within 30 days of purchase. Please note that for hygiene reasons, items like yoga mats and heart rate monitors must be unopened.
Does my equipment come with a manufacturer warranty?
All equipment sold at 360 Fitness Superstore comes with a full manufacturer's warranty. Coverage varies by brand but typically includes a lifetime warranty on frames and 1-5 years on parts and electronics.
Can I finance my home gym purchase?
Absolutely. We partner with major financing providers to offer flexible monthly payment plans, including 0% APR options for qualified buyers on high-end equipment.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For freight shipments, the carrier will call you to schedule a specific delivery window.